Financial Management And Planning

Directions Financial Solutions (DFS) was established to serve the financial planning needs of Directions members. Staffed by a team of qualified financial professionals registered with CFS*, we are here for you when it comes to planning your future and taking care of the ones you love.

Husband and wife meeting with bank representativeDirections Financial Solutions logo

Service Offerings

  • Retirement Services
    • IRA, 401(k), 403(b), 457 plans, and TSP Rollovers
    • Retirement Planning
    • Retirement Income Strategies
    • Tax Efficient investments
  • Advice & Financial Guidance
    • Life Insurance
    • Education Funding
    • Financial Planning
    • Long-Term Care Insurance

Learn More About Our Services Partner

Directions Financial Solutions service offerings are made possible through the partnership of our broker/dealer CUSO Financial Services, LP. (CFS)*.

Formed to help credit unions meet their members’ investment needs, CFS* is nationwide and has always specialized in working with financial institutions to deliver services and support that help to procure a more secure financial future.

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Together with CUSO Financial Services, we provide the investment choices you want and the tools and services you need to achieve your financial goals.



Your Financial Advisors

Toledo Area Advisors

Matthew B. Williams

Financial Advisor

CUSO Financial Services, L.P. (member FINRA/SIPC)

Matt has over 18 years of experience in the financial services industry offering sound investment and insurance advice. He offers an array of financial services for our members. Matt is a graduate of St. Francis de Sales and the University of Cincinnati. He maintains the FINRA 7, 63, and 65 licenses along with the Ohio Accident and Health, Casualty, Life, Property, and Variable Licenses.

He and his wife Michelle have two sons and have been members of Directions Credit Union for over 14 years.

Check the background of CUSO Financial Services and Matt on FINRA’s BrokerCheck.


Douglas D. Shaffer

Financial Advisor

CUSO Financial Services, L.P. (member FINRA/SIPC)

Doug brings with him a successful career as a business owner in the Toledo area for over 16 years. Upon selling his business, he transitioned into a career in Finance. Much of his time is spent helping others navigate through their financial obstacles. His main objective is to educate and inform his clients with more knowledge than what they had before they walked through the door. Doug is a graduate of the University of Toledo in Business. He maintains the FINRA 7 & 66 licenses, along with the Ohio Life, Accident & Health, and Variables Licenses.

He and his wife Lorri have three daughters and have been members of Directions Credit Union for seven years.

Check the background of CUSO Financial Services and Douglas on FINRA’s BrokerCheck.

Central, Ohio Advisor

Kristen Sherlock

Financial Advisor

CUSO Financial Services, L.P. (member FINRA/SIPC)

Kristen brings over 15 years of experience with Directions Credit Union serving our members’ financial needs. Over the last 6 years, Kristen has focused on investment and insurance services. Kristen maintains the FINRA Series 7 and 66 licensing through CUSO Financial Services L.P., along with the Ohio Life, Accident & Health, and Variable Insurance License. To help our members achieve their goals, Kristen offers a wide array of financial services.

Kristen grew up near Mansfield in Galion, Ohio where she and her husband still reside. Kristen is a graduate of Mt. Vernon Nazarene University with a Bachelor of Business Administration. To help members find solutions to fit their personal financial needs, Kristen welcomes the opportunity to work with new clients. Committed to helping guide you in your journey toward retirement, Kristen will help you accomplish your financial goals along the way.

Check the background of CUSO Financial Services and Kristen on FINRA’s BrokerCheck.

Happy family signing paperwork for their new Directions Credit Union mortgage.

Schedule A Consultation

To get started designing your plan, contact us today to schedule a free, no-obligation appointment with a financial advisor.

To set an appointment with Matt Williams, please contact:

Diane O’Neill

419-720-4759 or doneill.cfsinvest@directionscu.org

To set an appointment with Kristen Sherlock, please contact:

Jessica Metzger

419-520-1013 jmetzger.cfsinvest@directionscu.org

To set an appointment with Douglas Shaffer, please contact:

Douglas Shaffer

419-720-4782 dshaffer.cfsinvest@directionscu.org

Sales Assistants

Diane O’Neill

Sales Assistant supporting Matt Williams

Diane has been with Financial Solutions at Directions Credit Union for over 16 years.  She is responsible for providing support functions, handling transactions and reporting, coordinating member education events, setting appointments and handling client calls in the Michigan and Northern Ohio market. She holds her Ohio Life Insurance and provides Signature Guarantees for clients. Diane resides in the Toledo area with her husband and enjoys spending time with her two children and six grandchildren.

Jessica Metzger

Sales Assistant supporting Kristen Sherlock

Jessica has been with Directions Credit Union for 13 years, recently moving into the role of Sales Assistant for Financial Solutions at Directions Credit Union. She is responsible for providing support functions, handling transactions and reporting, coordinating member education events, setting appointments and handling client calls in the Central Ohio market. She maintains her Ohio Life, Accident & Health Insurance license. Jessica resides in the Ontario area with her husband and two children.

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Directions Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

**Financial Advisors are registered to conduct securities business and licensed to conduct insurance business in limited states. Response to, or contact with, residents of other states will be made only upon compliance with applicable licensing and registration requirements. The information in this website is for U.S. residents only and does not constitute an offer to sell, or a solicitation of an offer to purchase brokerage services to persons outside of the United States.

Young family in front of their new house with realtor.

Need To Crunch The Numbers?

Financial planning is work but it doesn’t have to be hard work. Need to crunch the numbers? Directions has a variety of calculators available on our website to help with your financial planning needs!

View Calculators

Contact

419.841.9838
888.508.2228 TOLL FREE


Hours

8:30AM - 5PM MON-THURS
8:30AM - 6PM FRIDAY
9AM - 12PM SATURDAY