Have a question? We Have an Answer.

Browse your options for contacting Directions.
419-841-9838
1-888-508-2228

Member Call Center Hours
8:30 AM – 5:00 PM ET – Monday-Thursday
8:30 AM – 6:00 PM ET – Friday
9:00 AM -12:00 PM ET – Saturday

Debit Card – Lost/Stolen/Activate
1-800-543-5073

Credit Card – Lost/Stolen
1-800-325-3678
1-800-991-4961

24-hour Balance Line
1-800-237-6211

Disputes or Fraudulent Charges
1-800-299-9842

Bank by Phone or Audio Response: 1-855-856-2918
Brenda Covrett
VP Growth & Development
419-720-4742
bcovrett@directionscu.org

Karen Hack
Director of Marketing
419-720-4729
khack@directionscu.org

Directions Credit Union
5121 Whiteford Road
Sylvania, Ohio 43560
For general questions, you may contact us via email at info@directionscu.org.

For account specific questions, please contact us via Directions Secure Email.

See a listing of all Directions branch addresses, as well as where you can find an ATM in our network on our Locations and ATMs page.

…quick and friendly service…

“I’ve banked with Directions for over eight years now and I appreciate their quick and friendly service anytime I stop in. Just a great credit union to be a part of.”

– Kaitlin, Mansfield, Ohio