Secret Shopper Scam

DCU Member News & Info

Scam Alert

  It has come to our attention that a current secret shopper scam is being funded by fraudulent copies of Directions Credit Union checks. This is a nationwide scam claiming to payout for one’s “first assignment as a survey analyst/store evaluator at Walmart” Below are the images of three letters we have obtained from the scam. If you have received …

NWO Credit Unions Join the Hurricane Harvey Bucket Brigade

DCU Member News & Info

Impact with Hope logo

Directions has joined fellow Northwest Ohio Credit Unions in partnering with Impact With Hope to collect donations to send food and supplies to the victims of hurricane Harvey. All our Toledo Branches will be drop off locations for our members who would like to donate to the Bucket Brigade now until September 30th, 2017. How You Can Help: Choose a …

DCU Fraud Policy Overview: Debit/Credit Card Data Breaches

DCU Member News & Info

DCU Fraud Policy Overview icon with finger pointing on lock inside an outlined shield icon

It can be overwhelming and maybe even frightening sometimes, with seemingly endless reports of data breaches, cyber-attacks and fraud. Here at Directions, we want to help keep you “in the loop” as much as possible. How data breaches occur When you use your credit/debit card at a merchant, most have a system that enables them to process your payment. These …

DCU Fraud Quick Q&A: Debit/Credit Card Data Breach

DCU Member News & Info

DCU Fraud Quick Q & A icon with finger pointing on icon lock while connected to other device icons

Data breaches are becoming more common. Because of this, we put together a quick Q&A to help answer your questions and provide you with instructions on what to do next.   Q: What is a data breach? A: A data breach is when someone infiltrates a merchant’s network and steals customer information. This can include name, address, social security number, …