Privacy Policy


What Directions Credit Union Does With Your Personal Information?


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information that we collect and share depend on the product or service that you have with us. This information can include:
• Your Social Security Number and purchase history
• Account balances and credit card or other debt
• Transaction history and checking account information

When you are no longer our Member, we continue to share your information as described in this notice.


All financial companies need to share members' personal information to run their everyday businesses. In the section below, we list the reasons financial companies can share their members' personal information, whether Directions chooses to share, and whether you can limit this sharing

Reasons we can share your personal information


Who is providing this notice?

Directions Credit Union, Inc.

How Does Directions protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Directions regularly test and assess its information security measures, systematically train employees, and adopt upgrades and enhancements as necessary to protect your information.

How does Directions collect my personal information?

We collect your personal information, for example, when you:
• Open an account or deposit money
• Pay your bills or apply for a loan
• Use your credit and debit card
• Show your driver’s license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies

Why can’t I limit all sharing?

Federal law gives you the right to limit only:
• Sharing for affiliates’ everyday business purposes
• Information about your creditworthiness
• Affiliates from using your information to market to you



Companies related by common ownership or control. They can be financial and nonfinancial companies.
• Our affiliates include CUSO Financial Services, L.P.; CFS Insurance & Technology Services, LLC.


Companies not related by common ownership or control. They can be financial or nonfinancial companies.
• Directions Credit Union does not share with non-affiliates.

Joint Marketing

A formal agreement between non-affiliated financial
companies that together market financial products or services to you.
• Our joint marketing partners include investment,
insurance, and other financial service companies.

Other Important Information

For California Residents: California Law provides additional privacy rights to California residents. We will not share
your personal information with non-affiliated third parties unless permitted by California Law

Card App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.

Privacy Policy Downloads


Call toll free 1-888-508-2228 or email us at [email protected]