Where to get help
- Chat - Use the "Let's Talk" button on the lower right corner of any page to begin a live chat with one of our representatives
- Video Tutorials - Directions offers comprehensive video tutorials to help you manage your accounts. Click here to view our video library.
- Contact Center - To speak with a representative over the phone, call 419-841-9838 Monday-Friday 8:00 AM - 6:00 PM and Saturday 9:00 AM-12:00 PM.
Online and Mobile Banking
Directions offers Online and Mobile Banking for members to easily access their accounts on the go. Pay bills, view account balances, transfer money, and more! Follow the buttons below to learn more about each.
Managing your Money is easier with Directions
Directions offers you the tools you need to safely and securely manage your accounts how you want, when you want and where you want. Click below to learn more on each topic.
- Directions Card App - Track purchases, receive notifications, and report a lost or stolen card in the Directions CU Card App
- Locations & ATMS - Find a Directions Location near you
- Video Tellers - Directions Video Teller plus ATMs allow you to speak with a teller through two-way live video
- Contact Center - Get in touch with Directions by phone or email
- Online Banking - Pay your bills, see your banking statements and account information
- Mobile Banking - convenient way to access and manage your Directions accounts with your smartphone or mobile device
Earning Rewards is easier with Directions
Directions offers its debit cardholders and VISA Rewards credit card holders a great rewards program. Account holders can earn points to use toward merchandise, travel and more with our VISA ScoreCard™. Use your Directions VISA debit and/or Rewards credit card with ScoreCard™ to earn points!
Learn More
Being Safe and Secure is easier with Directions
- MemberPass - Provides a simple and secure way to authenticate your identity and protect your Directions accounts against identity theft
- Learn how to set up account alerts:
- Card App - Use Directions CU Card App to add temporary freezes in the event of a lost or stolen card
- Security Center - A hub for helpful safety tips to better protect yourself from fraud and scams
Making Payments is easierwith Directions
Directions makes it simple to make payments on all of your loans. To learn more about payment options, visit our Payments Page.
For help on how to set up payments, check out our video resources:
