The step-by-step process is quick and simple.  Recommended web browsers are Chrome, Edge, and Firefox. You will need to have the following information to enroll:

• Member Number
• Social Security Number
• Date of Birth

STEPS TO ENROLL:

Step 1:   Go to directionscu.org.  Then click “Login.”

Step 2:   Click “Enroll”

Step 3:  Enter your:

• Member Number
• Social Security Number
• Your Date of Birth.

Step 4:  Choose a username and password by following the required specifications listed.

Step 5:  Click to agree to the terms and conditions and then click the “I’m not a robot” box.

Step 6:  Click “Submit,” and you’re done.

You are now enrolled in Directions' new online banking system!

Existing mobile banking members will need to delete the old app and download the new version from the App Store or Google Play Store.

Logging in is easy:

Step 1:  Delete the old app from your phone.  Then, go to the app store or google play store—type in “Directions Credit Union” in the search bar.  Select “Directions CU Mobile Banking” with the red star logo to download the new app.

Step 2:   Once installed, open the new mobile banking app and then click “Enroll.”

Step 3:  Enter your:

• Member Number
• Social Security Number
• Your Date of Birth

Then click “continue.”

Step 4:  Choose your username and password by following the required specifications listed.

Step 5:  Click to agree to the terms and conditions, and you’re done

You are now enrolled in Directions' new mobile banking app!

This is one of the most significant differences with the new system.  All members, primary and joint, can now create an online banking login for their SSN.  Every person can get their own unique username and can have their own access to any account they can transact business on; joint accounts, kids accounts, business accounts, etc.  Joint and single accounts will all show up under YOUR OWN USERNAME.

• If you have multiple member numbers where you are the primary owner, all accounts will now appear behind a single username.
• If you are primary on one member number and joint on another, they will now also appear behind a single username.
• If you are solely a joint member, you can now have your own username and will only see those specific accounts where you have a joint role.
• Click HERE to see a Person Centric Example for Online/Mobile Banking

Q:  How do I Transfer Money in Online and Mobile Banking?

With our new online and mobile banking platform, you can make the following types of transfers:

• Internal: Move money within your Directions Accounts

• External:  Move money to and from your accounts at another financial institution

• Contact: Send money to a friend (Person to Person) using an email or text message

To transfer money in online banking, look for the Transfer Money Menu button  along the top of your dashboard.  To set up External Accounts and Contacts,  click My Finance  and select My Recipients.

To transfer money in mobile banking, select the red button with the plus sign and click Transfer Money.  To set up External Accounts and Contacts,  click My Finance  at the bottom of the App and select My Recipients.

You can get to these menu items by clicking on the red “+ circle”   at the bottom of your App, or click the dots ··· next to each of your accounts on the Accounts Tab.

Before you can transfer funds to another DCU member, you must first set up the person as your "Contact." With the new online banking system, a "Contact" is another DCU member.

1. Select "My Finance" at the top of the menu on the desktop or from the Mobile App's bottom rail.
2. Choose "Contacts" and then click "Send Invite." Enter the email or cell phone number to invite the individual to your transaction list.  That person will then have to approve the invitation and enter their Share ID.  The Share ID is the 4 digit number that comes after the “S” or “L” of the account you want the money to go to.  The image in this post is an example of where the Share ID is located.

Once the Contact approves their invitation, here’s how to transfer money to them:

1. Select “Transfer Money” from the top of the menu panel on desktop or the “plus sign” on mobile.
2. Choose the account where you’d like to take the money from.
3. Select the Contact you wish to send the funds to and click “continue.”
4. Choose the amount, the date to transfer the funds, and the frequency.  Then click “continue.”
5. Review your transactions and select “continue” again to complete the process.

1. Select "My Finance" at the top of the menu on the desktop or from the Mobile App's bottom rail.
2. Choose "Contacts" and then click "Send Invite." Enter the email or cell phone number to invite the individual to your transaction list.  That person will then have to approve the invitation and enter their account number and financial institution’s routing number.

Once the Contact approves their invitation, here’s how to transfer money to them:

1. Select “Transfer Money” from the top of the menu panel on desktop or the “plus sign” on mobile.
2. Choose the account where you’d like to take the money from.
3. Select the Contact you wish to send the funds to and click “continue.”
4. Choose the amount, the date to transfer the funds, and the frequency.  Then click “continue.”
5. Review your transactions and select “continue” again to complete the process.

This has to do with security settings in Safari, to bypass them and no longer receive codes:

• Go to Safari Preferences
• Select Privacy
• Turn off “Prevent Cross-Site Tracking”