The step-by-step process is quick and simple.  Recommended web browsers are Chrome, Edge, and Firefox. You will need to have the following information to enroll:

• Member Number
• Social Security Number
• Date of Birth

Make sure you have your member number on hand for this step.  If you don’t know your member number, take a look at your last statement in online banking. Your Member Number is listed in the upper right-hand corner of each page.  Remember, the current system will not be available starting Friday, March 12th at 5:00 pm, so you’ll need to do this in advance.  Starting Tuesday, March 16^th, you can also contact us to obtain your member number if you do not know it.

STEPS TO ENROLL:

Step 1:   Go to directionscu.org.  Then click “Login.”

Step 2:   Click “Enroll”

Step 3:  Enter your:

• Member Number
• Social Security Number
• Your Date of Birth.

Step 4:  Choose a username and password by following the required specifications listed.

Step 5:  Click to agree to the terms and conditions and then click the “I’m not a robot” box.

Step 6:  Click “Submit,” and you’re done.

You are now enrolled in Directions' new online banking system!

On Tuesday, March 16^th, existing mobile banking members will need to delete the old app and download the new version from the App Store or Google Play Store.

Logging in is easy:

Step 1:  Delete the old app from your phone.  Then, go to the app store or google play store—type in “Directions Credit Union” in the search bar.  Select “Directions CU Mobile Banking” with the red star logo to download the new app.

Step 2:   Once installed, open the new mobile banking app and then click “Enroll.”

Step 3:  Enter your:

• Member Number
• Social Security Number
• Your Date of Birth

Then click “continue.”

Step 4:  Choose your username and password by following the required specifications listed.

Step 5:  Click to agree to the terms and conditions, and you’re done

You are now enrolled in Directions' new mobile banking app!

Because our upgraded system is person-centric, not account-centric, the username and password you use to “log in” the first time to the new online or mobile banking will be the one that will permanently be kept.  When you sign in, you will see all of your accounts, and you no longer need to have multiple usernames and passwords for your multiple primary accounts.

This is one of the most significant differences with the new system.  All members, primary and joint, can now create an online banking login for their SSN.  Every person can get their own unique username and can have their own access to any account they can transact business on; joint accounts, kids accounts, business accounts, etc.  Joint and single accounts will all show up under YOUR OWN USERNAME.

• If you have multiple member numbers where you are the primary owner, all accounts will now appear behind a single username.
• If you are primary on one member number and joint on another, they will now also appear behind a single username.
• If you are solely a joint member, you can now have your own username and will only see those specific accounts where you have a joint role.
• Click HERE to see a Person Centric Example for Online/Mobile Banking