Q: IS MY MEMBER NUMBER CHANGING AFTER THE UPGRADE WEEKEND?
No, there will be no change to your Member number.
Q: WILL I STILL NEED TO KNOW MY MEMBER NUMBER WHEN I CALL OR VISIT A BRANCH?
Though knowing your member number can make certain things quicker and easier, we can always look you up by your name or Social Security Number.
Q: WILL MY ACCOUNT SUFFIXES CHANGE?
There will be changes to the Account Suffixes, and they will look a little different. Currently, these are the 3- to 4-digit alphanumeric codes, such as: "S3" or "S3.1" for Free Checking. When our system upgrade is completed, you'll see new five-digit account suffixes on your accounts. We will also no longer use decimals for the suffixes, such as S3.1. This change will not affect your member number nor any existing direct deposits or automatic withdrawals.
Below is an example to help you understand what your existing account suffixes will look like after the upgrade:
- Quickly Find the Account you Want – adding a Nickname makes it easier to distinguish accounts, especially of the same type. ADD ACCOUNT NICKNAMES BY TBD
The only changes you'll need to get used to are the new account suffixes, which we've outlined above. This is especially true if you have several accounts of the same type (such as several checking accounts). One way to make that a non-issue is to assign each of your existing accounts an Account Nickname.
We recommend giving your accounts nicknames now (e.g., Main Checking, Rental Checking, Vacation Savings, etc.) to differentiate between them after the upgrade. If you have several accounts of the same type (such as several checking accounts), adding an Account Nickname to your current accounts makes it easier to distinguish between the accounts in the future. Account nicknames make your account list simpler to read at a glance.
To create nicknames, log in to Online Banking, contact our Call Center, or stop into any branch office. To create nicknames in online banking:
- Log in to Online Banking
- Click on the Accounts Tab
- Click on Edit, which is located above your list of accounts, and follow the steps provided
Q: WILL THE DIRECTIONS CREDIT UNION ROUTING NUMBER CHANGE?
No. The Directions Credit Union routing number will stay the same.
Q: WILL THE BRANCH STILL ASK FOR MY IDENTIFICATION?
Yes. For your added protection, we may scan your license or other identification the next time you visit a branch. After your identification is scanned, we will be able to identify you faster and prevent unauthorized activity.
