FAQ’s

Q: IS MY MEMBER NUMBER CHANGING AFTER THE UPGRADE WEEKEND?

No, there will be no change to your Member number.

Q: WILL I STILL NEED TO KNOW MY MEMBER NUMBER WHEN I CALL OR VISIT A BRANCH?

Though knowing your member number can make certain things quicker and easier, we can always look you up by your name or Social Security Number.

Q: WILL MY ACCOUNT SUFFIXES CHANGE?

There will be changes to the Account Suffixes, and they will look a little different.  Currently, these are the 3- to 4-digit alphanumeric codes, such as: "S3" or "S3.1" for Free Checking.  When our system upgrade is completed, you'll see new five-digit account suffixes on your accounts. We will also no longer use decimals for the suffixes, such as S3.1.  This change will not affect your member number nor any existing direct deposits or automatic withdrawals.

Below is an example to help you understand what your existing account suffixes will look like after the upgrade:

• Quickly Find the Account you Want – adding a Nickname makes it easier to distinguish accounts, especially of the same type. 

The only changes you'll need to get used to are the new account suffixes, which we've outlined above.  This is especially true if you have several accounts of the same type (such as several checking accounts).  One way to make that a non-issue is to assign each of your existing accounts an Account Nickname.

Q: WILL THE DIRECTIONS CREDIT UNION ROUTING NUMBER CHANGE?

No. The Directions Credit Union routing number will stay the same.

Q: WILL THE BRANCH STILL ASK FOR MY IDENTIFICATION?

Yes. For your added protection, we may scan your license or other identification the next time you visit a branch. After your identification is scanned, we will be able to identify you faster and prevent unauthorized activity.

For all the important information surrounding Online Banking including Features, Enhancements, and Downtime, please refer to our Online & Mobile Banking Upgrade page.

Q: WILL STATEMENTS BE CHANGING?

For the most part, your statements will look very similar.  Due to the upgrade happening mid-way through the month, the listing of transactions in your January statement, which you will receive in February, will look slightly different.  The first eight days of transactions on your statement may appear somewhat different compared to the remaining transactions for January.

 

Q: WILL ESTATEMENTS BE CHANGING?

For the most part, eStatements will not change. The exceptions are the same as those for paper statements (see previous question).

Q: WILL I GET A NEW DEBIT CARD OR CREDIT CARD AFTER THE UPGRADE?

No. Debit and Credit Card numbers will not change, and your cards should continue to work normally, even during the upgrade weekend.

Q: WILL MY DIRECTIONS DEBIT OR CREDIT CARD PIN CHANGE?

No. Your Debit and Credit Card PIN will remain the same. You may continue to use your current Debit and Credit Card PIN without interruption.

Q: IS BILL PAY CHANGING?

Bill Pay remains pretty much the same within Online Banking. All of your payees' scheduled payments will still be intact.

Q: WILL I NEED TO SET UP MY PAYMENTS AND PAYEES AGAIN?

Your current payees', scheduled payments, and history will be just as it is today.

Q: WILL MY DIRECT DEPOSIT OR PAYROLL DEDUCTION BE AFFECTED BY THE UPGRADE?

Any automatic deposits into your account, including Direct Deposit or Payroll Deduction, will not be affected by the upgrade. They will continue as scheduled.

Q: WILL I NEED NEW CHECKS?

Since account numbers are not changing, your checks will continue to work as normal. You can use any remaining checks you have without needing to reorder. You can also write checks during the upgrade without worry.

Q: WHAT WILL HAPPEN TO MY ACCOUNT HISTORY?

Your transaction history on all accounts will be available in the new system. You'll be able to see up to 12 months of account history for both deposit and loan accounts in online banking.

Q: IF I NEED ADDITIONAL HISTORY, HOW CAN I GET IT?

If you need additional history, give us a call, and we'd be happy to retrieve that for you.