Protecting Members and Employees During the COVID-19 Outbreak

Updated 2/22/2021

Branch Updates and Closures

Beginning Monday, February 22nd, Directions branch lobbies will be open for normal lobby hours. Appointments will not be required.

With COVID cases significantly decreasing and the vaccines starting to be administered, we are happy to ease lobby restrictions.

However, if you need to meet with one of our desk personnel, we will continue to take appointments via our online appointment tool.  To schedule an appointment, click the “Book Now” button located at the top of our Facebook page. Making an appointment will greatly help to minimize your wait time!

We will continue to monitor the situation and make adjustments as needed. In the event of potential COVID-19 exposure, we will follow CDC guidelines which may result in the temporary closure of a branch or branch lobby.

Schedule an Appointment
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Member Assistance

We are here to help if you are impacted by COVID-19 and in need of financial assistance. Directions has a variety of programs to assist and support you during this difficult time.

Member Assistance Options

Economic Stimulus Payments

Congress passed the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) in March 2020, making many U.S. taxpayers eligible for a tax rebate from the federal government. Eligible recipients may receive the rebate directly through a deposit into the bank account used on their tax return. Other eligible recipients may receive a check.

For the most up-to-date information including whether you're eligible, how you'll get paid and when you'll receive payment, visit "Get My Payment".

If you receive a rebate check, and you have a Directions Credit Union account, you can deposit your check at one of our drive-thru locations or skip the line and deposit your check using the night drop box, one of our conveniently located ATMs, or with our remote check deposit tool located on our Mobile App.

Business Member Assistance

For all of the latest information on the Paycheck Protection Program (PPP) and how to apply, please visit our Business Member Assistance Page.

Business Member Assistance

COVID-19 Scams

With the current state of the Coronavirus, there are already scams trying to get donations and sending spam emails.

Check out our latest blog article to learn more about how to protect yourself from these Coronavirus Scams.

Ongoing Updates

This page is the best place to find the most current information related to Directions actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook page will also provide timely and ongoing updates.


For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.

If you have any questions specifically about your accounts, give us a call at 888-508-2228.