Protecting Members and Employees During the COVID-19 Outbreak

Updated 8.10.20

Branch Updates & Closures

All Ohio Branches will be open to the public and return to normal business hours starting June 1, 2020. Please refer to our locations page for hours of operation.

Michigan lobbies will be open for normal lobby hours starting June 8th.

Telegraph Branch is temporarily drive-thru only, with the lobby available by appointment.

It has come to our attention that an employee at our Telegraph Branch has had a possible exposure to COVID-19. To keep our staff, members, and families involved safe; this branch was deep cleaned and sanitized. Staff testing has been initiated following guidance from the CDC and the local Health Department and any potentially exposed employees have been asked to quarantine.

The branch will temporarily operate at a reduced capacity with drive-thru and lobby by appointment. The branch will return to normal operations once all staff can return to work as specified by the CDC and Health Department guidelines.

Protecting Members and Employees

Directions is pleased to welcome our members back into the lobbies. The safety of our employees and our members continues to be a top priority. Therefore, the following procedures have been put in place:

  • Employees will be wearing face masks to keep you safe; we ask that you do the same for them. Please note, that we are required to comply with any official mandates that require face masks in designated counties.
  • Practice social distancing by keeping 6 ft from each other
  • Protective screens have been installed at the teller lines and in private offices.
  • Additional cleaning procedures have been implemented at each branch location.
  • To adhere to mandated occupancy limits, it may be necessary to limit the number of persons allowed into the lobby at a time.

If you need to meet with one of our desk personnel, we will continue to take appointments via our online appointment tool. Making an appointment will greatly help to minimize your wait time!

Request an Appointment

Directions continues to work hard to serve our members during this difficult time. Like you, we are closely monitoring the ongoing developments related to the coronavirus and remain focused on the well-being of our members and employees.

Economic Stimulus Payments

Congress passed the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) in March 2020, making many U.S. taxpayers eligible for a tax rebate from the federal government. Eligible recipients may receive the rebate directly through a deposit into the bank account used on their tax return. Other eligible recipients may receive a check.

For the most up-to-date information including whether you’re eligible, how you’ll get paid and when you’ll receive payment, visit “Get My Payment”.

If you receive a rebate check, and you have a Directions Credit Union account, you can deposit your check at one of our drive-thru locations or skip the line and deposit your check using the night drop box, one of our conveniently located ATMs, or with our remote check deposit tool located on our Mobile App.

Member Assistance

We are here to help if you are impacted by COVID-19 and in need of financial assistance. Directions has a variety of programs to assist and support you during this difficult time.

Member Assistance Options
Business Member Assistance

For all of the latest information on the Paycheck Protection Program (PPP) and how to apply, please visit our Business Member Assistance Page.

Business Member Assistance
Branch Updates & Closures

All Ohio Branches will be open to the public and return to normal business hours starting June 1, 2020. Please refer to our locations page for hours of operation.

Michigan lobbies will be open for normal lobby hours starting June 8th.

Telegraph Branch is temporarily drive-thru only, with the lobby available by appointment.

It has come to our attention that an employee at our Telegraph Branch has had a possible exposure to COVID-19. To keep our staff, members, and families involved safe; this branch was deep cleaned and sanitized. Staff testing has been initiated following guidance from the CDC and the local Health Department and any potentially exposed employees have been asked to quarantine.

The branch will temporarily operate at a reduced capacity with drive-thru and lobby by appointment. The branch will return to normal operations once all staff can return to work as specified by the CDC and Health Department guidelines.

COVID-19 Scams

With the current state of the Coronavirus, there are already scams trying to get donations and sending spam emails.

Check out our latest blog article to learn more about how to protect yourself from these Coronavirus Scams.

Ongoing Updates

This page is the best place to find the most current information related to Directions actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook page will also provide timely and ongoing updates.

Questions?

For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.

If you have any questions specifically about your accounts, give us a call at 888-508-2228.