Protecting Members and Employees During the COVID-19 Outbreak

Updated 12/7/20

Branch Updates and Closures

As our community continues to see increases in COVID-19 cases, we have made the difficult decision to adjust our branch operations.

Beginning Monday, November 23rd

Our branch locations will return to drive-thru only status,

with lobbies available by appointment

Please remember you can always securely manage your accounts anytime, anywhere, 24/7 using Directions online banking, mobile app, bill pay, night deposit box and our ATMs.

If you need to speak with a member service representative, you can either contact our call center at 888-508-2228 or schedule an appointment at your local branch.

Schedule an Appointment
Request an Appointment

Directions continues to work hard to serve our members during this difficult time. Like you, we are closely monitoring the ongoing developments related to the coronavirus and remain focused on the well-being of our members and employees. We look forward to returning to normal branch operations when it is safe for our members and employees. In the meantime, we appreciate your patience and thank you for your support.

Member Assistance

We are here to help if you are impacted by COVID-19 and in need of financial assistance. Directions has a variety of programs to assist and support you during this difficult time.

Member Assistance Options

Economic Stimulus Payments

Congress passed the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) in March 2020, making many U.S. taxpayers eligible for a tax rebate from the federal government. Eligible recipients may receive the rebate directly through a deposit into the bank account used on their tax return. Other eligible recipients may receive a check.

For the most up-to-date information including whether you're eligible, how you'll get paid and when you'll receive payment, visit "Get My Payment".

If you receive a rebate check, and you have a Directions Credit Union account, you can deposit your check at one of our drive-thru locations or skip the line and deposit your check using the night drop box, one of our conveniently located ATMs, or with our remote check deposit tool located on our Mobile App.

Business Member Assistance

For all of the latest information on the Paycheck Protection Program (PPP) and how to apply, please visit our Business Member Assistance Page.

Business Member Assistance

COVID-19 Scams

With the current state of the Coronavirus, there are already scams trying to get donations and sending spam emails.

Check out our latest blog article to learn more about how to protect yourself from these Coronavirus Scams.

Ongoing Updates

This page is the best place to find the most current information related to Directions actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook page will also provide timely and ongoing updates.


For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.

If you have any questions specifically about your accounts, give us a call at 888-508-2228.