Contact Us

Lost/Stolen Cards

Debit Card

Lost/Stolen/Activate 1-800-543-5073  

Credit Card

Lost/Stolen 1-800-325-3678
24 Hour Balance Line 1-800-237-6211
Dispute/Fraud Charges 1-800-299-9842

Member Contact Center


1-888-508-2228 (toll free)

8:30 a.m. - 5:00 p.m. EST - Monday-Thursday
8:30 a.m. - 6:00 p.m. EST - Friday
9:00 a.m. -12:00 p.m. EST - Saturday


For general questions, you may contact us via email at

For account specific questions, please contact us via Directions Secure Email.

For account specific questions, please sign in to CUOnline and go to the “Messages"  tab to enter a secure message.


Bank by Phone/Audio Response


Postal Mailing Address

Directions Credit Union
5121 Whiteford Road
Sylvania, Ohio 43560