Contact Us

Lost/Stolen Cards

Debit Card

Lost/Stolen/Activate 1-800-543-5073  

Credit Card

Lost/Stolen 1-800-325-3678
  1-800-991-4961
24 Hour Balance Line 1-800-237-6211
Dispute/Fraud Charges 1-800-299-9842

Member Call Center

419-841-9838

1-888-508-2228 (toll free)

8:30 a.m. - 5:00 p.m. EST - Monday-Thursday
8:30 a.m. - 6:00 p.m. EST - Friday
9:00 a.m. -12:00 p.m. EST - Saturday

Email

For general questions, you may contact us via email at info@directionscu.org.

For account specific questions, please contact us via Directions Secure Email.

For account specific questions, please sign in to CUOnline and go to the “Messages"  tab to enter a secure message.

 


Bank by Phone/Audio Response

1-855-856-2918



Postal Mailing Address

Directions Credit Union
5121 Whiteford Road
Sylvania, Ohio 43560